SUPPORT

Frequently Asked Questions

Clear answers about the current RCR products, ordering and daily use.
Where are ReCelfa Ross RCR SKINCARE products manufactured?
Our current products are manufactured and packaged in the United States. Manufacturing and packaging statements refer to the current products and should not be read as a claim that every raw material originates in the United States.
Are RCR products FDA approved?
RCR products are cosmetics. We do not describe them as FDA approved. Our product communication is intended to stay within cosmetic use and does not claim to diagnose, treat, cure or prevent disease.
Where can I learn about the ingredients?
Visit our Ingredients section for selected ingredient guides. Full ingredient lists for the current formulas are provided on the individual product pages.
How should I use Daily Serum and Daily Cream?
Apply Daily Serum liberally to clean, dry skin twice daily. Daily Cream can be used morning and evening, after serum if used. When using both in the same routine, apply Daily Serum first, then Daily Cream. In the morning, follow with a separate sunscreen as directed on its label.
How quickly should I expect results?
Individual experience varies. RCR does not promise guaranteed timelines or universal results. Product-specific claims should reflect the evidence available for the finished product.
Where do you currently ship?
We currently ship within the contiguous United States and Washington, D.C. Orders to Alaska, Hawaii and U.S. territories are not currently supported. Complimentary standard shipping is currently available for eligible U.S. orders.
Which payment methods are available?
Available payment methods are displayed during checkout and can vary by device, eligibility and Shopify checkout availability.
How do subscriptions work?
One-time purchase is available. The current optional subscription renews automatically every two months with a $30 discount per delivery from the applicable one-time price. Review the subscription price, schedule and terms at checkout before ordering. For questions about managing a subscription, email support@recelfaross.com.
How can I contact RCR?
Email support@recelfaross.com for customer support.