Refund policy

RETURNS & REFUNDS POLICY

Thank you for shopping at RECELFA ROSS RCR SKINCARE, a consumer skincare brand operated and distributed in the United States by Radiant Visage Essentials Inc.

We stand behind the quality and formulation standards of our products and want you to have a positive experience with your purchase.

Because our products are personal cosmetic formulations, we maintain strict quality, safety, and hygiene standards. Please review our return and refund policy below.

1. 30-DAY RETURN WINDOW

We offer a 30-day return policy. You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be:

Unused and unopened
In its original packaging
In resalable condition
With all original seals, protective packaging, and included materials intact

Products that do not meet these requirements may not qualify for a refund.

2. HYGIENE, PRODUCT SAFETY & RETURN CONDITIONS

Due to the personal nature of cosmetic products and product safety standards, we cannot accept returns or issue refunds for products that have been opened, used, unsealed, or altered.

Broken Seals: Products with broken tamper-evident seals, opened packaging, or missing protective components are not eligible for return.
Used Products: Products that have been used, partially consumed, damaged, or modified cannot be returned.
Personal Preferences: We do not provide refunds based solely on individual preferences regarding scent, texture, skin feel, or personal cosmetic expectations.

3. SKIN SENSITIVITY & PRODUCT CONCERNS

Individual skin experiences may vary depending on skin type, sensitivity, environment, and other personal factors.

Customers should review product descriptions and ingredient lists before use.

If you experience irritation or an unexpected skin reaction, discontinue use and contact our support team at support@recelfaross.com.

For product-related concerns, we may request supporting information including:

Order number
Photos of the product and packaging
Batch information, when available
Description of the concern and product usage details

Reports of skin sensitivity, personal preference, or dissatisfaction with cosmetic results do not automatically qualify for a refund. Opened or used products are not eligible for return solely for these reasons, except where otherwise required by applicable law

4. HOW TO START A RETURN

To request a return, you must contact us first at:

Email: support@recelfaross.com

Please include:

Order number
Name used for the purchase
Reason for the return request

If your return request is approved, we will provide return instructions and the appropriate return address.

Products sent back without prior return authorization may not be accepted.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If your product arrives damaged, defective, or if you receive an incorrect item, contact us as soon as possible.

To help us evaluate the issue, please provide:

Order number
Photos or video showing the issue
Photos of the product packaging and shipping box when applicable

After review and verification, we may provide a replacement product or issue a refund according to the circumstances.

6. RETURN SHIPPING COSTS

Damaged or Incorrect Items:
If the issue is caused by an error on our part or confirmed product damage, RECELFA ROSS RCR SKINCARE will provide appropriate assistance, including replacement or refund options.

Change of Mind Returns:
For approved returns of unopened products due to personal preference or change of mind, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

7. REFUND PROCESSING

Once we receive and inspect the returned product, we will notify you regarding approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your financial institution.

8. RETURN POLICY ABUSE PREVENTION

We reserve the right to refuse returns, refunds, or exchanges involving suspected fraud, abuse, or misuse of our return policy.

Examples may include:

Fraudulent claims
Repeated excessive returns
Empty containers
Products returned damaged, altered, contaminated, or inconsistent with the condition received
Activity intended to misuse our customer policies

We reserve the right to deny a return, refund, replacement, or future purchase where we reasonably determine that a request involves fraud, abuse, repeated excessive claims, returned empty or substantially used containers, altered products, falsified documentation, or misuse of this policy, subject to applicable law.

9. SHIPPING DELAYS

Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control do not by themselves qualify for a refund.

Confirmed lost, damaged, or incorrectly delivered shipments will be handled in accordance with our Shipping Policy and this Return & Refund Policy.

10. ORDER CANCELLATIONS

If you need to request an order cancellation, please contact us as soon as possible at support@recelfaross.com.

We may be able to cancel an order only if it has not yet entered processing or fulfillment. Cancellation requests are not guaranteed.

Once an order has entered fulfillment, been packed, or shipped, it can no longer be canceled.

If an order has already shipped, any eligible return will be handled under our standard Return & Refund Policy. Products must meet all applicable return eligibility requirements, including being unused, unopened, and in their original condition.

Approved cancellations made before fulfillment will be refunded to the original payment method. Processing times may vary depending on the payment provider or financial institution.

11. CONTACT INFORMATION

For return requests and customer support:

Brand Name: RECELFA ROSS RCR SKINCARE

Operating Company: Radiant Visage Essentials Inc.