Shipping policy

Shipping & Handling Information

US Shipping
We offer standard trackable shipping on U.S. orders. Orders are processed within 1–3 business days. After the carrier accepts the shipment, standard transit typically takes approximately 2–4 business days. Processing time is separate from carrier transit time.

Shipping Costs

  • Shipping Costs

    Complimentary Standard Shipping

    We offer complimentary standard trackable shipping on eligible orders shipped within the contiguous United States and the District of Columbia.

    Shipping is currently not available to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or other destinations outside our eligible shipping area.

    Expedited shipping options, if available, will be displayed at checkout.

Order Disclaimers & Delays While we strive for prompt delivery, it is possible for any shipment to be subject to transit delays by the carrier.

  • Please make sure to provide accurate shipping address information to prevent any delays or mis-delivery issues.

  • We are not responsible should you enter any incorrect or inaccurate destination data in your order.

  • LOST OR DAMAGED SHIPMENTS
    If an order is confirmed lost in transit, or if an item arrives damaged or incorrect, please contact us promptly at support@recelfaross.com.

    We may request the order number, photographs, packaging, shipping information, or other reasonable documentation necessary to review the claim.

    If the claim is verified, we may provide an appropriate resolution, which may include a replacement or refund in accordance with our Refund Policy.

    This provision applies only to verified shipping loss, transit damage, defective items, or incorrect items. It does not apply to change of mind, personal preference, dissatisfaction with texture, scent, skin feel, cosmetic results, or products that have been opened or used, except where otherwise required by applicable law.

  • The option to add a signature requirement upon delivery is available at checkout for any order. We do not add this automatically; it is solely at the discretion of the customer.

P.O. Boxes At this time, we are unable to ship orders to P.O. Box addresses. Please provide a valid residential or business street address at checkout to ensure the successful delivery of your skincare order.

Shipping Destinations We currently ship to eligible addresses within the United States only.

We are unable to ship to other international destinations, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, hotel addresses, APO/FPO addresses, or Freight Forwarding Companies. Orders made to any of these addresses will be canceled. If for any reason an order does process to a freight forwarding company or third-party shipper, our brand is not responsible for any issues once the package arrives at that initial destination. This includes damage to items, missing items, defects, or material differences. Please contact your freight forwarder or third-party shipper directly with any concerns.